Customer Service Agents
Customer service agents play a crucial role in your business, representing the business image and providing a positive experience to your customers. Our agents will help resolve any customer issues, provide information, handle complaints and build customer loyalty, leading to increased customer satisfaction and retention. Ultimately, a strong HiFive Group customer service team will have a significant impact on your company's reputation and bottom line.
- We will handle and resolve inbound customer queries and issues.
- Verbal (soft phones) and/or non-verbal (live chat & email support).
- 24-hour round the clock out of hours call handlers.
- Calls & emails can be directed to the relevant internal point of contact.
- Urgent calls can be escalated to the designated point of contact.
- Your calls can be diverted to HiFive Group in the event of an emergency.
Translators
Our translators (written and verbal) are vital to your company within a fluid global marketplace. They facilitate communication and understanding between you and external stakeholders who speak different languages. This allows you to expand your reach and build relationships with customers, partners, and suppliers internationally. Our translators help ensure that messages are accurately conveyed and cultural nuances are properly understood, helping foster positive relationships and avoid miscommunication. In short, our translators play a key role in helping your company succeed in a competitive global marketplace.
- Rapid growth of global business relations between the Middle East and North Africa
- Rapid access to international market
- Efficient and effective with our translation service
- Native-speaking Arabic & French translators
- English, Spanish French and Arabic languages covered
Sales Agents
Successful sales agent will drive your revenue growth by finding and closing new business opportunities. They are responsible for promoting your company's products or services, negotiating deals, and building relationships with customers. Our sales agent's success in generating new business can have a significant impact on your company's financial performance, and they play a key role in driving the your company's overall success. HiFive Group’s strong sales team can help your company grow and succeed in a competitive marketplace.
- Outbound sales agents for any campaign.
- Wealth of experience supporting multiple outbound sales campaigns.
- Driven, determined, sales proficient graduate level candidates.
- Candidates screened and selected based on their skill sets, experience, language abilities and work ethic.
- Daily, Weekly Monthly KPIs shared as and when required.
IT/Tech Specialists
Our IT and Tech Specialists help ensure the smooth functioning of your company's technology systems and infrastructure. They are responsible for maintaining, upgrading, and troubleshooting your company's computer systems, networks, and software. They also play a key role in implementing new technology solutions and driving innovation within your business. By providing reliable and efficient technology support, our IT and tech specialists help your company stay competitive, improve productivity, and protect against security threats. In short, they play a crucial role in the day-to-day operations and long-term success of your business.
- Graduate level through to highly experienced staff available on demand.
- Technical support advisors (in & out of hours) and Systems Administrators.
- Software developers, Network, DevOps and Cloud Engineers.
- Bespoke CRM development and management.
Data admin & Data Analysts
Our data analysts and general data administrators help turn data into actionable insights that inform business decisions for our partners. They collect, process, and analyse large amounts of data to identify patterns, trends, and opportunities for improvement. Our data analysts provide valuable information that help our partners make informed decisions, improve operations, and increase efficiency. They also play a crucial role in helping you stay competitive by providing data-driven insights into customer behaviour, market trends, and performance metrics. In short, our data analysts help our partners make informed decisions, optimize operations, and stay ahead in a rapidly changing marketplace.
- All types of general office administration tasks handled.
- Data entry services, Data analysis, processing & content moderation.
- Graduate level agents available with understanding and experience.
- Vetted, Managed, Scalable, Economical, Ethical Workforce.
Market Research & Lead Generation
Our lead generation & market research agents can help your business increase its sales by identifying potential customers and providing them with relevant information to make a purchase decision. Our agents will build relationships with your potential customers, providing them with valuable information and demonstrating expertise in their respective field. Allowing us to handle a successful lead generation & market research campaign will help your business improve your customer service, with our agents providing personalised support and follow-up to potential customers leading to increased customer satisfaction and loyalty.
- Market research & lead generation for any industry and campaign.
- We’ll source driven, tenacious and confident candidates to excel in all campaigns.
- Daily, Weekly Monthly KPIs shared as and when required.
- Existing experience supporting multiple B2B & B2C lead generation campaigns .
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Contact
Bureau N3 ilot 26 B Bat.C1 2eme Etage Zone Franche d'Exportation de Tanger.
Tangier, Morocco
01273894750
Mon - Fri 10am - 6pm
contact@hi5group.co.uk
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